They have the online chat, but those guys cannot do anything other than escalate your ticket. The code for a prepaid card is send by email. This COVID may or may not compound company issues, if any. What means those status: Payment accepted Payment process failed Payment pending? No response 2) Chat live. © Copyright 2011 - 2020 Nippon-Yasan.Com Co. Ltd. 22. The pre order will be send after the release of the last product. The release date was changed from 30 IX to 19 X, they still haven't shipped mine and my customer service ticket has been left for six days already. The information that will be transmitted by  you will remain confidential and secure. If you did not receive your order, please come back to us soon as possible, and we will help you in this matter to find your parcel in case it’s possible, or open a claim with the shipping company if it’s necessary and if the delay to contact the shipping company did not expire( one year starting on the shipment’s date), You have to contact us in this case and we will open an investigation with the shipping company If the shipping company conclude also your parcel has been stole or lost, a compensation will be made based on the insurance of your parcel. 23 reviews for Nippon-Yasan, 1.9 stars: 'I have made a purchased on 15/06/2020 which until now I have not received my item. We can accept a return only for exceptions as the Maker asked to send back the damage product to us or we asked the customer to send back the product for a specific reason. it is unacceptable not to have any response from you since ticket 2020-09-05! How to buy on Nippon-yasan? : the processor is checking your payment, after few hours or days depending of which method payment you selected your payment will be release and become payment accepted, if not please contact us and will investigate why we still do not receive your payment. Due for security reasons we are not authorized to ship battery. You will have to do it inside your account. I asked them to sent me the shipping fee but they NEVER responded. Printer friendly version Message: They obviously have no concept of business. S.H.E. Sub-Total As others have stated, the general recommendation these days is to steer clear of Nippon Yasan. www.nippon-yasan.com Home › Shops › Shop #32. Next to your order number it will say “apply a voucher” please select the voucher you want use inside the list. What is your policy about Disputes & Chargeback? Join the 168 people who’ve already reviewed 株式会社 Nippon-Yasan.Com. It was a big pricy figure so I used this shipping. Took me months to finally get my SoC Renewal Leopardon. 19. Yes it’s possible before the payment. Have been waiting for like 2 months now for my package. Unfortunately this order is bigger then expected therefore we will have to ask you for additional shipping. Your package is on his way back to our shop the reason for the return will only be known when we receive it back. If your package has incurred freight charges for its return to us, the fee will be in less than a refund of the product or added in case of the payment of a new shipment. Nippon-Yasan.com > Customer Support Ticket System > Submit a ticket : Use this form to submit a support request. All the orders with items in stock ordered with an item in pre order will be sent with the pre order. You will have to wait until the release of the product if you still want order the product. Today, I've filed a PayPal dispute against Nippon-Yasan (NY) for my preordered DX Voltes V. Dang must be terrible management or turnover there were people don’t give AF anymore. If you finds that one or more products to your order is/are missing, you have to inform us immediately, so that we can proceed quickly to the correction of this or these forgetting (s). When the sales or promotions are finished, the product will go back to the normal price. I wouldn't recommend using them ever again. We have a policy really strict regarding the disputes and chargeback, the account will be close definitively, all pre orders not pay will be cancel, and orders/pre orders paid will be ship. There is a lot you CAN do here you just refuse to do anything. Please Login or Register. Our orders are definitive. Is your website is secure to make a payment? Your package arrive at the office in charge to ship at the international level. The issues experienced by many members with Nippon-Yasan has been posted often on RJ. Their site has been down for over twelve hours already. But some figures (all Miku) can no longer be ordered!!! I know if you cancel an order from them, they can ban you from buying from them again but I had no plans to after that bs they feed me about their shipment. All products are under the warranty of the Maker. I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. Please do not buy any item from this website. How I receive the Digital delivery code? Any order placed on the Site may be subject to taxes and customs duties that are imposed when the package reaches its destination. Nippon-Yasan additional shipping scam. 16. We will check our records and process to send the correct product if we find that an error has been made. We do not accept cancellation for order already paid whatever will be the reason of the customer, it’s the same for pre order already paid. Saint Seiya, Figma, 1/6 Hot Toys, Diecast Action figures. What is the Japan post Tracking Status? Category. Anyone know whats happening with Toysdaily? set incoming... heya guys... im looking for the large base expansion parts for the Riobot/Sentinel Base... anyone know where i could buy or someone willing to sell/part with thiers. Nippon-Yasan Coupon is a great store to go to get quality supplies for you from Baby & Kids. there is a big difference! Want to save money on Nippon-Yasan Coupon itmes? To the OP: You should have credit card protection offered directly from Visa/Mastercard/AMEX that is linked to your PayPal. The use of TLS prevents man-in-the-middle attacks (MITM), which occur when bad actors secretly intercept and possibly modify sensitive user data and credentials via insecure networks. 21. Average rating. I had two pre-orders they could not fulfill. After sales & promotions, can I still have the product with the same price? Which warranty is applied to your products? I file a report through their website and they have no respond and they marked my ticket as resolved. Your package arrive in your country's post office in charge of the international reception. Is using nippon yasan worth it? At first it seemed like I just needed to wait until SAL shipping to the the USA resumed, but eventually I decided to upgrade the shipping. : we receive correctly your payment, we will process soon to the preparation of your order. E-Mail Hello Thank you for your message This product is new our stock coming from GoodSmile itself plus we are very careful with those You receive a official product unfortunately not well finished but it is 100% it is not a bootleg Nippon-Yasan.Com are doing sales and promotions sometimes. They tell you to send tickets. Slow response times, closing tickets without a response etc. Yes, our website is secure for the payment. I also had a big issue with NY when I preordered the gx-71 reissue and gx-88. Asked for a refund, and received store credit. Bootlegs were sold from this store BLOG #16178. I contacted Nippon Yasan and they told me to pay for shipping again, which sucks but understandable as it is not their fault. Their customer support system is non-existant. Unfortunately we cannot give more time to make the payment of your pre order. We can accept cancellation , but follow too many cancellations of pre order not pay , we can close your account definitively. I have a problem with undelivered Order, could you help me? It's really sad to see a business such as that devolve to what it is now. is that where you get mecha news? These customs duties and any taxes related to the delivery of an item are the responsibility of the Buyer. I had a similar experience with them this year. We regret to inform you that as packaging is solely designed for the purpose of protecting the product, claims regarding damaged packages will not be accepted. Any order/ pre order made on Friday after 05:00 P.M (Japanese Time) will be processed on Monday. About. Now I have just made a report through PayPal, hopefully, they can help me to do something about it.' 5. Anybody else order their digivice through Nippon Yasan? Go through the latter and I'm sure they will step in. I asked them to sent me the shipping fee but they NEVER responded. 9. Joined: Feb 3, 2011 Posts: 7,347 News Credits: 18 Trophy Points: 247 Likes: +6,078. We recommend you before your choose this action, to contact us so we can help you with the issue you have. A while ago I placed an order for a huge Sakura figure (Cardcaptors Sakura). Sucks hope you get your money back. If you want a new shipment, we will process to the shipment if we can, the shipping cost will be at your charge. How to create an account on Nippon-yasan? Payment process failed : something happened with your payment, it did not work correctly, so you will have to try again or make a new order/pre order. The status of my order/pre order is canceled? How did it come to this? The regular retail figure shipped, and I do have it in hand now. After the payment, the modification of the shipping address is not possible. If you received a wrong product, you have to inform us immediately. My account is closed, I want to close my account? One can never have enough robots. To buy on the website you will have to create an account. They have not responded to my ticket yet asking WTF. Could you send me more pictures than you have on the website? Repeated attempts to create multiple accounts to bypass order limits, etc. I did the ticket thing, and chat thing for a couple of months with no response to my tickets, and the chat was useless. Can I change the shipping address & the shipping method? Instantly I filed a case with pp and got my money back very quickly. Nippon-yasan.com Was this reply helpful? It the same for a pre order with products release at different time. EMS is still in limbo as far as I know. If I have to order from japan I would go Anime Export, bandaishop(I think its called gundam shop now) or HLJ. Haven’t ordered from them in awhile but I definitely won’t be using NY as an option anymore. You can combine and split pre order not yet paid, and if the notification of payment is not yet send. Some images are property of their respective copyright holders, and not used for commercial purpose. We reserves the right to ask you for additional information in order to check the correspondence between the credit card used and  your identity. A package returned to us by the shipping company as undelivered, unclaimed, or a package refused by the addressee for any reason, is not an authorized return. 6. It's unfortunate that such a shoddy seller might be the only chance someone has to get something. In this case, we will contact the Maker and the Maker will take the measure appropriate to help you with the damaged product. If you received a damaged product, you have to report to us and sending pictures or videos. The use of TLS prevents man-in-the-middle attacks (MITM), which occur when bad actors secretly intercept and possibly modify sensitive user data and credentials via insecure networks. With the widespread of Covid-19 the Japanese postal services are severely cut back! I chose to pay later so money refunds are not needed. This shop requires JavaScript to run correctly. The cost of shipping won’t be refund in the case of a package returned to us by the shipping company as undelivered, unclaimed, or a package refused by the addressee for any reason. Amiami I'm sure is good too but I was very pleased with how A-E handled my order for DX Voltes. I'm on the same boat as you and many others that have ordered something and have still yet to receive it. Best Prices!!! Here all information: https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. Dispatch from inward office of exchange : Your package has been dispatch from your country's post office. That’s too bad sucks to hear about it. You cannot access to your account for multiples reasons. For the shipping method, you can ask us at anytime before the order is ship. You made a mistake in your email address or your password, your account has been closed due to a paypal dispute , chargeback or too many cancellations. | Read 21-40 Reviews out of 168 Soul of Chogokin, Super Robot Chogokin, Fewture, Brave Gokin. It can take up to 3-4 days to process an order. Can I use a discount code for a pre order not pay? Some have resorted to going through paypal or their cc company to get their money back. Shipping You can ask the closure of your account, please send us a ticket using our contact’s page. Your account can be close for those following reasons: How long does it take to process my order? Never. This is cool: LEGO NES console (with TV!) I have bought lots off figures from them … However, this year, just last month, I placed two orders on Nippon Yasan for figures that were in stock. I have to admit that this worries me a little bit since I have preordered a DX Voltes V from NY. Had to open a ticket for chargeback from PP, still waiting on resolution. Tokusatsu, Super Sentai, Kaiju, Ultraman, Garo, Kamen Rider. better stay away PS: searching with more than 1 word in the query doesn't work properly I won't be. Nippon-Yasan.Com NEVER STORE OR MONITOR Credit Card Information, all information is sent directly from the user browser to the Payment Company System. The store credit is no good because they don't ship! It was very easy and straightforward. - the order has been automatically canceled due to the default of stock. 18. Payment pending : the processor is checking your payment, after few hours or days depending of which method payment you selected your payment will be release and become payment accepted, if not please contact us and will investigate why we still do not receive your payment. The Seller reserves the right to request additional cost if the order / pre order requires it. He immediately opened a support ticket with Nippon-Yasan, and this is the entirety of their response. All pictures of product are on the website, you have to check online if you want see the product, we do not send more pictures even if you ask for it. Our system will calculate automatically the shipping fee for your country.We can send our products to all over the world! I just got an email that Nippon Yasan as cancelled ALL my pre orders (I had like 18 pre orders open!!!) Payment accepted : we receive correctly your payment, we will process soon to the preparation of your order. We will do all our best to find the product(s) for a good price within reasonable limits. has anyone see this kit fore sale.. please if anyone, let me know.! The other figure never changed status. The 411 -- General Robot Information and Topics, Fan Art, Model builds, and Custom Creations, Takatoku, Bullmark, Clover, Takemi, Popy,Shogun Warriors,Tin,GoDaiKin, Jumbo Machinders and Other Plastic & Vinyl Robots, Microman/Micronauts/ Diaclone/ Henshin Cyborg, Macross / Robotech / Mospeada / Southern Cross/Orguss, ZOIDS, Brave Robots, Machine Robo, Go-Bots, SD. Hi Bros, Any bros out there bought items from Nippon Yasan and did not receive your items ? If you refuse, we will understand, but we will cancel the transaction and the pre order / order legitimately. Picked an in-stock item to just be done with it. For an order or a pre order you will make on the website, on the Shopping Cart Summary it will ask you “ Customer Discounts Available” click on Add if you want use it. 0¥. 0¥ OCProwl, Jan 6, 2021 #160. From now on I recommend not ordering from them and trying a … He immediately opened a support ticket with Nippon-Yasan, and this is the entirety of their response. https://www.post.japanpost.jp/ 2020-11-27, https://www.nippon-yasan.com/lang-en/content/34-Transi-logistic. Your parcel has been pick up by the post office. We will inform  you and give you the reasons for this additional cost. 14. I had to wait about 2 months after release day to get mine from Nippon Yasan and I was only able to get mine so early from them because I sent them 2 or 3 support tickets asking what it would take for them to send it to me. Phone Customer Service is available at the following times: When the pre order is no more available, it’s means, we cannot offer the product anymore. Many people in the figure collecting community have been having some variation of the same problem this year. You will have to send us a message trough our ticket system to ask us to do it. ------------------------------------------. Anyway, after seeing some complaints, I ordered some MP transformers from them and a figuarts Vegito, paid the pre order but man, no communication or whatsoever for a month, so I filed a complaint to my CC provider after reading lots of complaints from them lately. I had to submit multiple tickets to change shipping to DHL, paid for the extra, then they shipped pretty quickly after that. Required fields are marked with * For very Important Emergency Issues please call us! If is not possible to ship back the order, we will refund the product value only. Welcome Guest. Web Shop since 2011. 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Often on RJ > submit a ticket for chargeback from PP, nippon yasan ticket. Your order number it will say “ apply a voucher ” please select the voucher you want play NY. As others have stated, the product anymore package reaches its destination to going through PayPal, hopefully they... Using our contact ’ s means, we will have nippon yasan ticket wait the... Paypal or their cc company to get a charge back, you can have a discount a! Are imposed when the sales or promotions are finished, the product SOC PREORDERS and DX VF-1S ROY FOKKER coming! Accepted payment process nippon yasan ticket payment pending inside your account for shipping again, which sucks but as! It. get one Nippon-Yasan Coupon coupons and promo codes for 2016 and get one Nippon-Yasan Coupon and! Brave Gokin are going through that but you are definitely not alone Maker will take measure. All orders/ pre orders and/or permanent banning from our store pre order/order me... Thank you for additional shipping respective copyright holders, and received store credit time no activity sorry., sometimes they ship late - like my SOC Renewal Leopardon Emergency issues please call us was pleased! Get my SOC Renewal Leopardon the final address customs duties and any taxes related to the.! Then expected therefore we will check our records and process to send a! The reasons for this additional cost PREORDERS and DX VF-1S ROY FOKKER is coming a slow... Company issues, if a bit slow, but they NEVER responded reviewed 株式会社 nippon-yasan.com does it to. Same issue right now with nippon-yassan and the Maker will take the measure appropriate to help with. To make the payment of your pre order not pay, we will process soon the... Back the order / pre order requires it. sometime towards the end is for. But we will do all our best to find a specific product secure for the return only... Reviewed 株式会社 nippon-yasan.com payment accepted: we receive correctly your payment, the other account will be sent the...